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PELAYANAN DAN ORIENTASI PELANGGAN TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA KARTU KREDIT BCA
(Perbanas Institute, 2013-10-01)
This study aimed to analyze the effect of service quality, customer orientation, and customer satisfaction on customer loyalty BCA credit card users in Supermall Karawaci Tangerang. Total sample of 110 respondents. The ...