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ANALYSIS OF INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION OF LOYALTY IN INDEPENDENT BANK (LIMITED), TBK JAKARTA BRANCH THAMRIN NINE
(Proceeding Seminar Nasional, Sustainable Competitive Advantage – 2, Universitas Jenderal Soedirman, 2014-05-29)
This study aims to determine how the effect of service quality on customer loyalty and satisfaction in bank Mandiri (Persero) Tbk Jakarta branch Thamrin Nine, to see how the influence of service quality on customer ...