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Analisis Pengaruh Kualitas Layanan Internet Banking dan Tingkat Kepuasan Terhadap Loyalitas Nasabah Pada PT Bank Rakyat Indonesia (Persero) Tbk, Kantor Cabang Pembantu Jamsostek Jakarta
(Program Studi Manajemen Fakultas Ekonomi dan Ilmu Sosial, Universitas Bakrie, 2014-05-29)
The Internet is an ideal media to take any banking activities due to it has the potential cost savings. Internet also one of the media used to improve services for the customers in order to reach customer loyalty. The ...