MENUJU PERBANKAN YANG BERORIENTASI PADA PERLINDUNGAN NASABAH

Abstract

An evaluation on the increasing quality of bank services to its customers and the customer satisfaction has driven the customer loyalty. This motivates banks to compete. In fact, the reality shows that services provided by banks are not always satisfactory. This could produce dispute between banks and customers. By employing a library research method, this paper analyzes banking condition in Indonesia in connection to customer protection. The analysis is directed to Bank Indonesia's efforts in providing protection by issuing regulations, the efforts from the banking to protect the customers as well as the consumers' efforts to protect themselves.