SERVICES AND COMPETENCIES THAT GOOD SATISFACTORILY MEMBER OF COOPERATION

Abstract

Cooperatives participate in the economic development in Indonesia. Cooperative aims for the welfare of its members and the general public. In the development of cooperative activities there are many different forms more dynamic and modern, one of which is a Credit Union. The concept Credit Union is a member of the public who pay dues compulsory, basic saving, and saving. This type of cooperative is a type of saving and loan among members of the cooperative in the form of cash, making the principle of cooperatives Credit Union as the principle of trust. The trust between members and the cooperative will be studied to see the satisfaction of members CU Melati Jagakarsa. Factors of cooperative service and competence influence the member satisfaction. CU Melati member satisfaction is done by purposive sampling. Data collection techniques are the methods of questionnaires and interviews in terms of service and competence. Tests using the instrument validity, reliability, and classical assumption. Analysis of the data used is multiple linear regression analysis. The research concludes that the variables of service and competence have a positive influence and together have a significant effect on satisfaction CU Melati Jagakarsa members.