Relationship Between Internet Banking Service And Customer Satisfaction In. Bank International Indonesia (BII) Branch Mh. Thamrin. Jakarta

Abstract

This study aims to determine the relationship of internet banking services with customer satisfaction. PT. Bank International Indonesia (BII) MH Branch. Thamrin, Jakarta. The method used in this research is survey method using questionnaires. The test results of correlation analysis suggest that there are very strong relationship between internet banking service with customer satisfaction on PT. Bank International Indonesia (BII) MH Branch. Thamrin, Jakarta. The results of hypothesis test calculation between internet banking service and customer satisfaction is obtained that there is a positive relationship between internet banking service and customer satisfaction. Based on the results of the study researchers were able to give advice, should PT. Bank International Indonesia (BII) MH Branch. Thamrin improve the quality of internet banking services can be provided and make improvements, as well as the development of good quality and human resources system is done continuously, so that customer satisfaction will increase. For selaanjutnya research should use larger respondents and SEM using statistical tools to better results.